Return Policy

If you're not satisfied with your purchase from Custom Cylinders International Incorporated, contact us within 30 days for a return merchandise authorization number (RMA) and further instructions. Please note that returns after 10 days will incur a restocking charge of 21% and returns after 30 days cannot be accepted. Special orders and custom products, are sold on a "Final Sale" basis only.  No cancellations, returns, refunds of credits are allowed. Shipping and handling charges are non-refundable.

 

No returns will be accepted without prior authorization, and items must be unused and in their original condition.  Custom Cylinders Int.  is not responsible for damages on returned items. Customers are encouraged to insure return packages and ship returned items in the original packaging. Charges will be incurred by the customer if products must be restored to their original condition at our facility or if accessories or parts are not returned.

 

Customer shall assume all risk associated with the return of any Product. Credit, if due, will be issued based upon the lesser of original invoice price or current selling price and in the original form of payment only. All returns of non-current or unsaleable products for which Custom Cylinders Int. may refuse to issue credit for are subject to repair (parts and labor charges), if Custom Cylinders Int.  chooses to repair them.

 

Please ship the merchandise and a copy of the invoice or packing slip via FedEx or UPS or USPS to:

 

Custom Cylinders Int.

1220 Enterprise Drive

Winchester, KY 40391